Our Offer
Like all equipment and machinery, a routine maintenance is required to extend the life of the equipment and reduce the risk of downtime.
Whether you have equipment on site by Cova Security Gates or another manufacturer, our support team can offer a range of proactive and reactive maintenance services to ensure that your perimeter is secure and safe.
We will assist you in keeping your perimeter security systems reliable and operational, wherever they’re installed across the world.
Why Cova Security Gates?
No one knows our gates better than we do
Extensive knowledge in products, parts and fault finding
Qualifications, knowledge & experience across the perimeter security industry
Our engineers are qualified in electrical and mechanical engineering operations
Maintenace Packages
Bronze
2 x Planned routine maintenances per annum
Guaranteed response from our field service support team, 24/7
Discounted labour rates on breakdown call outs and follow up repair works
Scheduled maintenance works during normal business hours
Invoiced after each maintenance visit
Silver
2 x Planned routine maintenances per annum
12 hour emergency response from our field service support team, 24/7
Discounted labour rates on breakdown call outs and follow up repair works
Scheduled maintenance works during normal business hours
Annual gate safety force test included
Invoiced monthly in advance
Gold
3 x Planned routine maintenances per annum
4 or 6 hour emergency response from our field service support team, 24/7
Labour included for weekday emergency call outs
Scheduled maintenance works during normal business hours
Annual gate safety force test included
Dedicated account manager
Invoiced monthly in advance
Platinum
4 x Planned routine maintenances per annum
4 or 6 hour emergency response from our field service support team, 24/7
Labour included for weekday emergency call outs
Scheduled maintenance works during normal business hours
Replacement parts included
Annual gate safety force test included
Dedicated account manager
Invoiced monthly in advance
We Service Internationally!
Contact us to tell us who you are and where your perimeter security products are installed.
We may request images / video footage of your issue.
We'll provide remote support and instructions if possible.
Talk to us about a qualified trained engineer fixing the issue with an agreed price to repair.
Frequently Asked Questions
I have a breakdown - How do I contact you?
Please provide us with the following information:
Site name
Description of the fault
Contact name and number
We will happily guide you the rest of the way.
Tell us more about your engineers?
✓ CSG egnineers are friendly, qualified & experienced.
✓ Specialists in their field.
✓ Able to conduct PLC programming on site.
✓ Security cleared with high profile sites in the UK & internationally.
✓ CRB / CTC checked.
✓ CSCS trained.
✓ PASMA trained.
✓ Powered Access Licence – IPAF Trained.
✓ Carry fully stocked vehicles 24/7.
✓ Have GPS on every vehicle to ensure our engineers can get to you swiftly, avoiding any traffic issues.
✓ Accredited to our Human Focus training programme, one of the best-trained teams in the industry.
Can I / Do I already have a Cova Service Agreement?
We place our clients at the heart of everything we do, so please do not hesitate to contact us on 01293 553888 or email: [email protected] for more information.
Are you available for International Servicing & Maintenance?
Yes we are!
How can I order replacement parts?
Yes - we offer spare and replacement parts.
Payment
We accept cheque payment, credit or debit card or BACS bank payment.
To enquire about applying for a credit account with us, telephone our Finance Team today on 01293 553888 or email: [email protected]
I don't have any service agreement with you can you still help?
Do you do system upgrades?
Yes - we do!
Please note that to carry out a system upgrade, a survey may be required as every system in the field varies.
Please reach out to us on 01293 553888 or email: [email protected] so that we can tailour a solution for you.
