T: 01293 553888 

Introducing Cova Support Aftercare 

Cova Security Gates design and manufacture the best perimeter security products in the world and they will provide a long, reliable service life providing routine maintenance care and inspections are upheld to keep them in optimum condition. 
Our Cova support team can offer a range of proactive, reactive and trusted  
maintenance packages which are undertaken by experienced, professional field service engineers. 
Our Cova support team will assist you in keeping your perimeters security systems reliable, wherever they are installed all around the world. 

Why COVA Servicing for your perimeter security products? 

No one knows our gates better than we do. 
A qualified trained CSG engineer who is competent across the industry. 
Extensive product knowledge – Parts / Fault Finding. 
Qualifications, knowledge & experience across the industry. 
Engineers that specialise in electrical and mechanical engineering with a wealth of background knowledge. 

We service internationally 

Contact us to tell us who you are and where your perimeter security products are installed. 
We may request images / video footage of your issue. 
We'll provide remote support and instructions if possible. 
Talk to us about a qualified trained engineer fixing the issue with an agreed price to repair. 

Frequently Asked Questions 

How do I request a Cova Engineer? 

Whether it’s a planned preventative maintenance, breakdown, regular or one-off service, our qualifed trained Cova Field Service Engineers have extensive knowledge and experience in our own range of products AND almost all other perimeter security and powered gate products including bi-fold gates, cantilever sliding gates, road blockers, rising bollards and barriers – within the UK and internationally. 
Cova products are covered with a Cova minimum 12-month warranty. 
We also offer a range of Cova service and maintenance plans for powered perimeter security products that are out of warranty, or that have not been manufactured or installed by Cova Security Gates, subject to a site survey. 
Our Cova service & maintenance plans are flexible and can be tailored to your specific needs and can be extended beyond the initial 12 months Cova warranty. 
Cova offer four aftersales service agreement packages to suit your specific requirements. Options include bronze*, silver*, gold* and platinum* maintenance agreements, service contracts. Dependent on your requirements and business location within the UK, we can offer a 4 to 12-hour rapid responses, emergency 7 day a week, 365 days a year call out responses. For international enquiries, we would be pleased to discuss this in further detail. 
*Terms and conditions apply - subject to a chargeable asset condition and safety survey prior to offer. Our support team would be pleased to provide more information on the options available, suited for your individual business requirements. 
To make an aftersales service or maintenance agreement enquiry please call 01293 553888 or email: [email protected] 

About Cova Security Gate Engineers: 

✓ Are friendly, qualified & experienced. 
✓ Specialist in their field. 
✓ Able to conduct PLC programming on site. 
✓ Security cleared with high profile sites in the UK & internationally. 
✓ CRB / CTC checked. 
✓ CSCS trained. 
✓ PASMA trained. 
✓ Powered Access Licence – IPAF Trained. 
✓ Carry fully stocked vehicles 24/7. 
✓ Have GPS on every vehicle to ensure our engineers can get to you swiftly, avoiding any traffic issues. 
✓ Accredited to our Human Focus training programme, one of the best-trained teams in the industry. 
At Cova, we provide you peace of mind that not only will you, and your perimeter security infrastructure, receive the best possible care, but all work undertaken will be carried out to the highest safety standards.  
Our customer base includes; commercial properties, government buildings, gated communities, police stations, data centres, retail outlets, finance, banking, utilities, aviation, airports and police stations to name a few.  
Call our Cova support team today to request one of our qualifed trained Cova Field Service Engineers to either repair or service your perimeter security access. 
Please call on 01293 553888 or email us at [email protected] 
How To Pay: 
We accept cheque payment, credit or debit card or BACS bank payment.  
To enquire about applying for a credit account with us, telephone our Finance Team today on 

Can I / Do I already have a Cova Service Agreement? 

We place our clients at the heart of everything we do, so please do not hesitate to contact our Cova support team on 01293 553888 opt 2 or email [email protected] to discuss how we can advise you and provide more information on our options suited for your individual business requirements. 

Are you available for International Servicing & Maintenance? 

Yes we are – please don't hesitate to contact our Cova support team on 01293 553888 or email [email protected] for more information. 

How can I order replacement parts? 

Our Cova support team can provide your perimeter security with replacement motors, photocells, safety edges, beacons, blocker skirts, covers, loop kits and push button stations among other critical spare parts. 
Contact our Cova support team on 01293 553888 or email [email protected] for more information. 

I don't have any service agreement with you can you still help? 

Even if you do not have a Service Contract with us, our Cova support team will do our best to help and if required, can arrange to schedule one of our trained Field Service Engineers to visit.  
Please note that priority is given to our Contract Customers and you will incur a charge for the visit. 

Do you do system upgrades? 

Additional infra-red photocell upgrades – providing enhanced obstruction detection within the path of moving equipment, to stop and reverse the equipment on detection, thus preventing the risk of vehicle impact damage or personal injury.  
Light curtains – providing enhanced obstruction detection within the path of moving equipment, again to stop and reverse the equipment on detection, thus preventing the risk of vehicle impact damage or personal injury. 
Flashing beacons, sounders and spoken messages can be all be interfaced to be initiated on raise/lower or open/close cycles. 
Laser type area scanners to detect presence within potential entrapment zones and stop and reverse the cycle. 
NB: Your existing system may need surveying to confirm compatibility with the above options – please contact our Cova support team for further information: [email protected] 
We will conduct a Gate Assessment Survey including Force Test and Risk Assessment by our qualified engineers. A site survey may be required before contract offer/price can be submitted and any subsequent recommendation may need to be completed prior to contract inception. 
Please contact our Cova support team on 01293 553888 opt 2 or email [email protected] for more information. 
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'Very happy with Cova' 
Denis - Skanska JV 
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'Cova's solution was the obvious choice' 
Gordon - Liberty Stadium, Swansea 
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'A simple solution - highly recommended' 
David - Gatwick Airport 
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'Exceptional work carried out' 
Nick - High Commission, Islamabad 
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