Cova Security Gates continue to invest in people in order to grow the business by recently appointing 3 new members of staff, taking their total workforce to 46.
To head up the service team Carl Benford has been appointed Customer Service Senior Administrator. Carl joins Cova from a national recruitment agency in Crawley where he has a passion for providing great customer service and is the central point of contact when customers call or visit the office or factory. “I was delighted to be offered the role, with the focus to enhance the customer service experience for both customers and suppliers.” Carl said.
Phil Jones joins us with more than 7 years’ experience in the gate, security and construction industry and has taken on the role of Service Engineer visiting our clients across the UK for new installation projects as well as servicing existing gates under contract. Phil joins the team not only with practical hands on experience but has also covered the service desk and customer service side in his previous role, which will be a huge help to Carl.
To complete the triple appointment, Karen Deacon has joined Cova as Marketing Manager. This was a new position to the business, in supporting the sales and service teams and is an integral role on the leadership team. Karen initially joined on a short term contract basis, but 3 months in and Cova were delighted to offer this as a permanent position. Previously, Karen was Brand Manager at a food supplement company and joins us with extensive marketing experience, spanning more than 20 years in the traditional and digital marketing platforms.
Managing Director Gerry Cowan commented;
“We’re very excited about these three new appointments and welcome Carl, Phil and Karen to Cova. With our recent ISO 9001: 2015 certification it demonstrates that we are committed to continually grow our team in order to drive the business forward.”