Phone
T: 01293 553888 

Introducing Cova After Care 

Cova Security Gates design and manufacture the best products in the world and our products will provide a long, reliable service life providing routine maintenance care and inspections are upheld to keep them in optimum condition. 
The Cova After Care Service team are able to offer arange of planned, proactive and reactive  
maintenance packages which are undertaken by experienced, professional field service engineers. 
The Cova After Care team keep your systems across the world reliable. 

Why COVA CARE for Cova products? 

No one knows our gates better than we do 
A Trained CSG Engineer who is competent across our whole product range. 
Extensive Product Knowledge – Parts / Fault Finding 
Discount on replacement parts – (The initial contract price may be more expensive than any other contractor but the cost replacement parts are cheaper) 
Qualifications, experience. 
Engineers that specialise in electrical and mechanical engineering with a wealth of background knowledge 

We service internationally 

Contact us to tell us who you are and where your kit is installed 
We'll request images / video footage of your issue. 
We'll provide remote support and instructions if possible 
We'll send out an engineer to fix the issue with an agreed price to repair. 

Frequently Asked Questions 

How do I request a Cova Engineer? 

Whether it’s an urgent repair, breakdown, regular or one-off service, our Cova Care Engineers have extensive knowledge and experience in our own range of products AND almost all other perimeter security and powered Gate products including bi-fold gates, cantilever sliding gates, blockers and barriers – within the UK and internationally. 
 
Cova products are covered with a Cova Care minimum 12-month warranty. 
 
We also offer a range of bespoke Cova Care plans for powered perimeter security products that are out of warranty or that have not been manufactured or installed by Cova Security Gates, subject to a site survey. 
 
Our Cova Care plans are flexible and can be tailored to your specific needs and can be extended beyond the initial 12 months Cova care warranty. 
 
Options include gold, silver or bronze care plans, which include 4 to 12-hour rapid responses, emergency 7 day a week, 365 days a year call out service, right through to standard type maintenance agreements and service contracts. 
 
Terms and conditions will apply to each bespoke Cova Care plan and our Cova Care Service Team would be pleased to advise you on (+44) 01293 553888 
 
To request an Engineer please call 01293 553888 

Cova Care Security Gate Engineers: 

✓ Are friendly, qualified, & experienced. 
✓ Specialist in their field 
✓ Able to conduct PLC programming on site 
✓ Security cleared with high profile sites in the UK 
✓ CRB / CTC checked 
✓ CSCS trained 
✓ PASMA trained 
✓ Powered Access Licence – IPAF Trained 
✓ Carry fully stocked vehicles 24/7 
✓ Have GPS on every vehicle to ensure our engineers can get to you swiftly, avoiding any traffic issues. 
✓ Accredited to our Human Focus training programme, one of the best-trained teams in the industry. 
 
At Cova, we provide you peace of mind that not only will you, and your perimeter security infrastructure, receive the best possible care, but all work undertaken will be carried out to the highest safety standards. Our customer base includes; Schools, Universities, Hospitals & Trusts, MoD & Government, Home Office, Police as well as Foreign & Commonwealth Offices. 
 
Call our Cova Care team today to book your engineer to either repair or service your perimeter security access on 01293 553888 or email us at [email protected] 
 
How To Pay: 
We accept Cheque Payment, Visa or MasterCard Debit or Credit Card or BACS bank payment. To enquire about applying for a Credit Account with us, telephone our Finance Team today on 01293 553888 or email: [email protected] 

Can I / Do I already have a Cova Care Service Agreement? 

At Cova Security Gates we tailor our Service delivery to the needs of our clients, from large international corporations to single site, single gate users, we believe we have the Service Support Package you need. However, as we place our clients at the heart of everything we do please do not hesitate to contact our Service Team on 01293 553888 opt 2 or email [email protected] to discuss how we can tailor a bespoke support package designed specifically for your individual needs. 

Are you available for International Care & Servicing? 

Tailored to your individual requirements – Contact our Cova Care Team on 01293 553888 or email [email protected] for more information. 

How do you handle replacement parts? 

Our Cova Care team can provide your perimeter security with replacement motors, photocells, safety edges, beacons, blocker skirts, covers, loop kits and push button stations. 

I don't have any service agreement with you can you still help? 

Even if you do not have a Service Contract with us, our Cova Care Team are happy to help and if required, can arrange for one of our trained engineers to visit. Please note that priority is given to our Contract Customers and you will incur a charge for the visit. 

Do you do system upgrades? 

Additional infra-red photocell upgrades – providing enhanced obstruction detection within the path of moving equipment, to stop and reverse the equipment on detection, thus preventing the risk of vehicle impact damage or personal injury  
Light curtains – providing enhanced obstruction detection within the path of moving equipment, again to stop and reverse the equipment on detection, thus preventing the risk of vehicle impact damage or personal injury  
Flashing beacons, sounders and spoken messages can be all be interfaced to be initiated on raise/lower or open/close cycles. 
Laser type area scanners to detect presence within potential entrapment zones and stop and reverse the cycle. 
 
NB: Your existing system may need surveying to confirm compatibility with the above options – please contact our Cova Care Team for further information: [email protected] 
 
We will conduct a Gate Assessment Survey including Force Test and Risk Assessment by our qualified engineers. A site survey may be required before contract offer/price can be submitted and any subsequent recommendation may need to be completed prior to contract inception. 
 
Please contact our Service Team on 01293 553888 opt 2 or email [email protected] for more information. 
Safecontractor
Chas Accredited
Constructionline Silver Member
Gate Safe Installer
Gate Safe Installer
Made in Britain
Green Small Business Certified
PSSA Perimeter Security Suppliers Association
Safecontractor
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'Very happy with Cova' 
Denis - Skanska JV 
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'Cova's solution was the obvious choice' 
Gordon - Liberty Stadium, Swansea 
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'A simple solution - highly recommended' 
David - Gatwick Airport 
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'Exceptional work carried out' 
Nick - High Commission, Islamabad 
CONTACT US 
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